Return policy

Our bottom line is we want you happy with what you decided to spend your hard earned money on. If you don't like what you received, please figure it out before wearing, washing or rolling in cat hair, etc. If we can resell it to a discerning customer, such as yourself, we'll gladly accept it back within 60 days of purchase. Sorry, but no returning food items. That's just icky.

To process an exchange or return, please follow the steps below:

  1. Send the items to the following address:

    Stone Brewing Co.
    ATTN: Merchandise Returns
    2120 Harmony Grove Road
    Escondido, CA 92029

  2. Enclose a note with your order number, name, address, phone number, a brief reason for the return, and whether you would like an exchange or a credit.

  3. In the event that we did everything right and you just need to swap sizes or something similar, we’ll ask that you cover return shipping costs.  That’s fair, no?  Please include an $5.00 check OR prepaid envelope with your return. In the event we cannot process your exchange, you will be contacted so we can straighten the whole thing out and leave you happy as a clam.

  4. We'll cover shipping charges if:
    We screwed up and sent you the wrong darn thing/s.
    • We didn’t pack your gear well enough to take the abuse of shipping direct to your door.  Convenience has its price, you know.

If you have any questions about processing your return or exchange, please feel free to email us at stone.store@stonebrewing.com or call at 760-294-7899 x1620.

In the event your pints or specialty glass arrive broken, please do not send us your broken glass! You can contact our Merchandise Coordinator at (760) 294-7899 X1620, or by email at stone.store@stonebrewing.com regarding a replacement.