Frequently Asked Questions
We now have the ability to ship packaged Stone beer to California only. If you don’t reside in the Golden State, find our beers near you with the amazing Stone Beer Finder.
STONE COMPANY STORE RETURN POLICY
We want you happy with what you decided to spend your hard-earned money on. If you don't like what you received, please figure it out before wearing, washing or rolling in cat hair, etc. If it's still in new condition, we'll gladly accept it back within 30 days of purchase. Sorry, but no returning food or beer, purchased in store or online.How do I process a return or exchange?
RETURN POLICY
To process an exchange or return, please follow the steps below:- Download and print the Stone Return Form here
- Fill out the form completely and include inside your return package.
- Send your return items to the following address:
Stone Brewing
ATTN: Merchandise Returns
2611 Business Park Dr
Vista, CA 92081
If you have any questions about processing your return or exchange, please feel free to email us at returns@stonebrewing.com
How do I place an online order?
To place an order, simply click on the purchase item and select a size and quantity. Click the ADD TO CART button. To change the quantity of an item, simply enter or choose the desired quantity in the corresponding quantity field and click the UPDATE BASKET button. To delete an item, simply set its quantity to zero and click the UPDATE BASKET button. When you are satisfied with the contents of your order, click the GO TO CHECKOUT button.
If you are a returning Stone customer, please enter your username and password. If you are a new customer, you will need to set up your account information. Enter your contact information and set up a username and password. Once your account information has been processed, a confirmation message will appear. Proceed to the right side of the screen where the contents of the cart are displayed.
If you are a returning Stone customer, please enter your username and password. If you are a new customer, you will need to set up your account information. Enter your contact information and set up a username and password. Once your account information has been processed, a confirmation message will appear. Proceed to the right side of the screen where the contents of the cart are displayed.
***IMPORTANT***
You can change the SHIP TO address if it is different from the BILL TO address. Simply click the grey CHANGE ADDRESS button and update the shipping address. You will then choose a shipping option and continue to the payment page. When your order has been processed, you will receive a confirmation via email.How is my order sent?
How your orders are sent:
We proudly offer UPS and USPS to give you a wide array of choices and pricing options. Gift cards are shipped free of charge via USPS. Orders to Alaska or Hawaii must ship via 2-Day Air. In the event your order is lost or un-delivered, please contact us at stone.store@stonebrewing.comPackage beer in California is shipped via UPS and the recipient must show valid ID that they are 21 or above.
How do I get the best deal on shipping costs?
How do I get the best deal on shipping costs?
We now offer more shipping options and at the best pricing we can get for being a brewery and non-Internet giant. Our goods are picked and packed by a real life member of Team Stone in Escondido, not at a fulfillment house in Kentucky, so our costs are actual to the service provided by the carrier. We DO NOT add any handling fees or surcharges. It is what it is, but... you can pay less for the same service when you "Ship To" a bona fide business address using UPS. You’ll be the envy of your co-workers. Not only for the amazing gear, but for having the smarts to ship to where you spend most of your day.If purchasing beer in California, the cost to ship four bottles is roughly the same as shipping one. And best of all, shipments within California are speedy (1-2 days) for orders placed Monday thru Wednesday.