Frequently Asked Questions
Team Stone wants you to have an AMAZING online shopping experience.
If we haven’t answered your question below, please feel free to reach out - We love hearing from you!
Closed on Weekends and Holidays
stone.store@stonebrewing.com
If we haven’t answered your question below, please feel free to reach out - We love hearing from you!
Customer Support and Warehouse Hours
M-F 8AM – 5PM PTClosed on Weekends and Holidays
stone.store@stonebrewing.com
How can I order beer online?
We ship packaged Stone beer to California only. If you don’t reside in the Golden State, find our beers near you with the amazing Stone Beer Finder.
What is your return policy?
We want you to be happy with what you decided to spend your hard-earned money on. If you don't like what you received, please figure it out before wearing, washing or rolling in cat hair, etc. If it's still in new condition, we'll gladly accept it back for a full refund to your original form of payment within 30 days of purchase. Sorry, but no returning food or beer, purchased in store or online.
How do I process a return or exchange?
To process an exchange or return, please follow the steps below:
- Download and print the Stone Return Form here
- Fill out the form completely and include inside your return package.
- Ship your return items via your preferred method to the following address:
Stone Brewing
ATTN: Merchandise Returns
2611 Business Park Dr
Vista, CA 92081
If you have any questions about processing your return or exchange, please feel free to email us at stone.store@stonebrewing.com
How is my US order sent?
We offer 3 different shipping options for merchandise via UPS or USPS:
- Standard Ground in Continental US (3-5 business days, not including order processing time): $6.99 or free for orders of $20 or more.
- Standard Ground to Alaska, Hawaii and Puerto Rico: $6.99 flat rate
- 2nd Business Day: $34 flat rate
- Next Business Day: $54 flat rate
- Standard Ground (3-5 business days, not including order processing time): $10 flat rate
How is my International order sent?
Stone proudly ships to over 40 Countries via UPS International Expedited or USPS Priority Mail International. Shipping times vary by country, but are typically 4-10 business days, not including order processing time.
International Shipping costs: $34.99 flat rate
We'll handle any applicable duties or taxes.
International Shipping costs: $34.99 flat rate
We'll handle any applicable duties or taxes.
When can I expect my order to arrive?
Most orders ship within 24-hours, except for orders placed after 12pm PT on Friday, or over the weekend which will be processed on Monday. Orders placed over a holiday will be processed the next business day.
Ground shipments usually takes 3- 5 business days to reach their destination anywhere in the continental U.S. The closer you are to us in California, the quicker your order will get to you.
Once your order has shipped, the tracking information will be available in your online account, and you will receive a shipping confirmation email directly from UPS or USPS with tracking information. Please check your Spam if you haven’t received this! If your order has not reached you in 7 business days, please contact stone.store@stonebrewing.com to check on the status. We will do our best to notify you quickly of any problems we have processing your order, so please check your email before contacting us.
Ground shipments usually takes 3- 5 business days to reach their destination anywhere in the continental U.S. The closer you are to us in California, the quicker your order will get to you.
Once your order has shipped, the tracking information will be available in your online account, and you will receive a shipping confirmation email directly from UPS or USPS with tracking information. Please check your Spam if you haven’t received this! If your order has not reached you in 7 business days, please contact stone.store@stonebrewing.com to check on the status. We will do our best to notify you quickly of any problems we have processing your order, so please check your email before contacting us.
When will my eGift Card be delivered?
When you purchase an eGift card, the gift card redemption email will be sent to your recipient within 15 minutes of completing purchase. If you chose to schedule your eGift card for a date in the future, it will be emailed to your recipient at approx. 12:15 AM PST on the date selected.
Where can I find my order history?
You will receive an order confirmation email immediately after placing your online order. You will not be able to review or change your order online once it has been placed. If you need to make a change, please contact us at stone.store@stonebrewing.comwithin 24-hours of placing your order and we’ll do our best to help.
If you created an Account, you can find your order history by going to My Account and clicking on the past orders tab. You may need to wait 24-48 hours for the tracking information to update.
If you created an Account, you can find your order history by going to My Account and clicking on the past orders tab. You may need to wait 24-48 hours for the tracking information to update.
What should I do if my glassware arrives broken?
In the event your pints or specialty glass arrive broken, please email us at stone.store@stonebrewing.com to send a replacement. Please do not send us your broken glass!