Frequently Asked Questions
Team Stone wants you to have an AMAZING online shopping experience.
If we haven’t answered your question below, please feel free to reach out - We love hearing from you!
M-Th | 8AM – 5PM PT
Fri | 8AM – 3PM PT
Closed on Weekends and Holidays
HOW CAN I ORDER BEER ONLINE?
We ship packaged Stone Brewing beer to California, Virginia*, Ohio, and Washington D.C.* residents for flat shipping fee (see further details below). Visit our Beer Collection for current selection available!
If you don’t reside in these states, find our beers near you with the amazing Stone Beer Finder.
* We’re excited to announce that we can now ship beer to our fans in Virginia and Washington D.C.! In order to get VA and D.C. fans beer, we have to follow some regional specific restrictions:
- D.C. residents are only allowed 1 case of beer per calendar month
- 1 case = 12 x 22oz bottles; 24 x 12/16oz cans (sold in 4 and 6 pks)
- VA residents are only allowed 2 cases of beer per calendar month
- 2 case = 24 x 22oz bottles; 48 x 12/16oz cans (sold in 4 and 6 pks)
Under the Virginia DtC laws, a case is defined as "any combination of packages containing no more than 288 ounces." This equates to a total per customer limit of 576 ounces per month.
- If an order is placed that exceeds this monthly limit, it will be cancelled and our Fan Support team will reach out to explain.
- It’s nothing personal! We would love to send you an unlimited amount of beer, but we must follow the rules.
- Please reach out to ShopSupport@stonebrewing.com if you have any questions.
WHAT IS YOUR RETURN POLICY?
HOW DO I PROCESS A RETURN OR EXCHANGE?
- Download and print the Stone Return Form here
- Fill out the form completely and include inside your return package.
- Ship your return items via your preferred method to the following address:
ATTN: Merchandise Returns
2865 Executive Place
Escondido, CA 92029
If you have any questions about processing your return or exchange, please feel free to email us at ShopSupport@stonebrewing.com
Sorry, we do not accept returns or offer refunds for beer purchased online. Please reach out if there any issues with your order that we can assist with.
HOW IS MY US ORDER SENT?
- Standard Ground in Continental US (3-5 business days, not including order processing time): $10 flat rate, or free for orders of $30 or more.
- Express (2 business days): $20 flat rate
- Next Day Air: Based on Weight + Location (not guaranteed after 1pm PST. Orders placed after this time will be processed on next business day)
- Standard Ground (3-5 business days, not including order processing time):
- California: $10 flat rate
- Virginia: $15 flat rate
- Ohio: $15 flat rate
- D.C.: $15 flat rate
DO YOU SHIP INTERNATIONALLY?
International shipping costs range from $25-$45 depending on location. These charges are inclusive of any duties and taxes associated with shipping. The cost will populate once you enter your shipping address when checking out.
WHEN CAN I EXPECT MY ORDER TO ARRIVE?
Ground shipments usually takes 3- 5 business days to reach their destination anywhere in the continental U.S. The closer you are to us in California, the quicker your order will get to you.
WHEN WILL MY EGIFT CARD BE DELIVERED?
WHERE CAN I FIND MY ORDER HISTORY?
If you created an Account, you can find your order history by going to My Account and clicking on the past orders tab. You may need to wait 24-48 hours for the tracking information to update.